shipping & returns
Shipping
Do you offer free shipping?
We offer free worldwide delivery for orders above the amount specified below.
How long does shipping take
• UK: 3–9 days
• US/Europe: 4–11 days
• Worldwide: 5–14 days
returns
What is the returns policy?
We offer a 14-day return policy. You have 14 days from receiving your order to request a return.
To be eligible:
- Items must be unused, unopened, and in their original sealed packaging
- Must include hygiene seal (if applicable)
- Customers are responsible for the cost of return shipping
To Initiate a return please contact us.
How long does it take to process a return
Returns are processed within 48 hours of receiving and inspecting your item. Once approved, your refund will be issued within 2-3 business days.
What if my item is damaged, defective, or incorrect?
Please inspect your order as soon as it arrives. if anything is wrong, contact us immediately so we can sort it as quickly as possible.
Do you offer exchannges?
No, we do not offer exchanges.
If you'd like a different product, simply return the item you have and place a new order.